Track My Order

Track Your Order Status With Your Tracking Number HERE!

Based on current processing times, please allow up to 2 business days for your tracking information to be updated and available. You will receive an email with tracking information as soon as your order ships from our warehouse. Thank you for your patience.

HOW DO I CANCEL OR CHANGE MY ORDER?

We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our Returns Policy once your order has been delivered to you.

I PLACED AN ORDER BUT, NEVER RECEIVED MY EMAIL CONFIRMATION

If you do not receive an email from Phatty Glow within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.

To check your orders, log into your Phatty Glow account and select the “My Orders” option to review your order history.

If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by emailing info@phattyglow.com.

I PLACED AN ORDER BUT, I STILL DON'T SEE NO MOVEMENT FROM PHATTY GLOW .. WHAT'S GOING ON?

Most orders are shipped within 48 business hours after the order is placed (excluding Saturdays, Sundays, and holidays).

Please refer to our Shipping Policy for current processing times and available shipping methods. Note: In-transit times are separate from processing times and are subject to change during the holiday season.

WHY WAS MY ORDER CANCELLED?

There are several reasons why your order may have been cancelled:

The item(s) sold out.
There is a delay in replenishment for your item(s).
We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.

If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.